Becky VanLoon, National RFL Lead
A few weeks ago at work, I shared a bit of frustration about people expecting me to just know what they wanted. I joked, “I must have failed my mind reading course, because I have no idea what you want unless you tell me!” That moment got me thinking…
We’ve all felt that way at some point—wondering why something didn’t happen or why someone didn’t respond the way we expected. But often, the answers are out there—we just haven’t asked the right questions to uncover them.
Take this example: “Why didn’t ACS email me that message when someone else got it?” There could be a few reasons:
--Maybe you’re using a work email, and it got filtered out
--Maybe you changed jobs and didn’t update your contact info
--Maybe you set your ACS account to not receive emails, and they can’t change that without your permission
--There are lots of possibilities, but ACS can’t read your mind. If something seems off, reach out to your staff, they’re there to help!
Here’s another one: “Our event is the same weekend every year, why do people not know that?” Truth is, it’s not their job to know/remember. If you’re actively promoting Relay in your community, people will know! Is your event on the community calendar? Are there signs around town? Are you spreading the word? Communities change—people move, jobs shift—so being proactive is key.
And finally: “Why aren’t people coming to our Relay?” Well…have you asked them? Don’t just ask other Relay folks, ask the people who aren’t showing up. Their feedback is what will help you grow.
This is your reminder, and mine, that we don’t need to be mind readers. Instead, let’s focus on asking the right questions and opening up the conversation. That’s how we find the answers.
Have any questions? Please let me know and I can either help or connect you with your someone who can.